Artes Mundi 9 Catalogue

Returns Policy

RETURNS POLICY FOR SHOP PRODUCTS

If for any reason you’re not entirely happy with your order – whether you have changed your mind or decided you just don’t like it – we’ll happily offer you a refund or exchange within 30 days of purchase.

Under the Distance Selling Regulations, if you buy merchandise online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receiving your items. This includes any delivery charge but does not include the cost of returning the item.

If there’s a problem with your item (if we’ve made a mistake, or if your order arrives damaged) please try to let us know immediately by emailing info@artesmundi.org, and we’ll arrange a replacement or refund for you as soon as possible.

Brexit Update:

*Please note that we’ve had to temporarily suspend all shipments to EU countries until further notice. Unfortunately, this means that we are currently unable to send replacements for returns of existing orders from EU resident customers. Instead, if there is a problem with your order, please contact info@artesmundi.org and we’ll issue a refund.*

Thank you for your patience and understanding during this time. We’re sincerely appreciate your support of Artes Mundi.

HOW TO CANCEL YOUR ORDER

To cancel your order please contact our team by email at info@artesmundi.org

HOW TO RETURN SHOP PRODUCTS

If you’d like to return all or part of your order, please email us at info@artesmundi.org, include a note in the package, and send the items back to us at:

Returns
Artes Mundi
National Museum Cardiff
Cardiff CF10 3NP
United Kingdom

Once we’ve received the item matching it to your email, we’ll process your refund, replacement or exchange as quickly as possible. Please make sure you return the item in pristine condition, in its original packaging.

If you’re owed a refund, we’ll issue this using the same payment details that were used to purchase the items. We aim to process all returns within 1-2 weeks but the refund could take up to an additional 10 working days to show in your account, so please bear with us.